Terms of use

Accepting these terms

By downloading or using the Smart Home Life app, or this website, you agree to these terms. If you do not agree, please do not use them. "We", "us" and "our" mean Smart Home Life LLC, a Georgia company. "You" means the person using the app.

Who can use it

The app is for people 13 and older. It is not for children under 13, and we do not knowingly collect information from them. If you are under the age of majority where you live, ask a parent or guardian to read these terms with you. The app is available in many countries, but some features, such as internet provider outage alerts and power company rate plans, work only in the United States.

There is no Smart Home Life account and nothing to sign in to. The only sign-ins in the app are for other companies' services that you choose to connect.

Your license

We give you a personal, limited, non-exclusive, non-transferable license to use the app on Apple devices you own or control, for your own household. Apple's standard license agreement for apps, the Licensed Application End User License Agreement (the Apple Standard EULA), applies to the app. If it conflicts with these terms on the app's license, the Apple Standard EULA wins on that point.

Please do not:

• copy, resell or rent the app;
• take it apart to get at its code, or strip out its protections;
• use it to build a competing product;
• use automated tools to pull data from our servers or the services the app connects to;
• use the app to control, or give others access to, devices or homes you do not have the right to control;
• scan or test a network you do not own or have permission to scan;
• use the app in a way that breaks the law.

You can stop using the app at any time by deleting it, and you can disconnect any service in the app. We may suspend or end your access if you break these terms, misuse our servers or put others at risk, and we may stop offering a feature or the whole app.

Apple's role

These terms are between you and Smart Home Life LLC, not Apple. Apple is not responsible for the app or its content and has no duty to provide maintenance or support for it. If the app fails to meet a warranty that applies to it, you can tell Apple, and Apple will refund the purchase price, if any; to the extent the law allows, Apple has no other warranty duty for the app. Apple is not responsible for any claim about the app or your use of it, including product liability claims, claims that the app fails a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws. If someone claims the app or your use of it infringes their intellectual property, Smart Home Life LLC, not Apple, is responsible for dealing with that claim. Apple and its subsidiaries are third-party beneficiaries of these terms, and once you accept them, Apple has the right to enforce them against you.

Purchases and trials

The app is free to download, and some tools are free to use. Paid tools are sold through Apple as a single one-time purchase, Smart Home Life Pro, which unlocks all of them. There are no subscriptions and nothing renews. If you bought any earlier Smart Home Life purchase, a single tool or the bundle, including one shared with you through Family Sharing, you have Smart Home Life Pro. The earlier purchases are no longer for sale, and Restore Purchases still brings them back.

• Price. The price is shown in the app and on the App Store before you buy. The price you see at the moment you buy is the price you pay.
• Billing is Apple's. Payment is charged to your Apple Account when you confirm the purchase. We never see your card or payment details.
• Your purchases follow your Apple Account. On a new device, use Restore Purchases in the app. Pro can be shared with your Family Sharing group.
• Refunds. Apple handles refunds. Ask at reportaproblem.apple.com. We cannot issue them ourselves.

The free trial

You can start a 14-day free trial of the paid tools in the app. It is a free item in the App Store named 14-day Trial. Before it starts, the app tells you how long it lasts, what stops working when it ends and what Smart Home Life Pro costs. It does not ask for a card and it is never auto-charged, because there is no subscription to turn into. When it ends, the paid tools lock again until you buy Smart Home Life Pro, and the free tools keep working. There is one trial per Apple Account, and deleting and reinstalling the app does not start a new one.

We may change which tools are free and which are paid over time. If we do, a tool you already bought stays unlocked for you. A paid tool can still stop working if a service it depends on changes or ends, or if we stop offering that tool or the app. If we stop offering a paid tool for a reason other than your breaking these terms, we will tell you how to ask Apple for a refund.

Controlling physical devices and safety

The app can send commands to devices in your home through the services you connect. Depending on what you have, that includes locking and unlocking doors, opening and closing garage doors, closing a water shutoff valve, changing a thermostat, turning lights, plugs and switches on or off, running scenes, and changing a TV input or speaker volume.

A command can fail, arrive late, or report the wrong state. A device, a hub, your network or a connected service can be offline. So:

• After you lock a door, close a garage door or shut off water, check that it happened before you rely on it.
• Only close a garage door from the app when you can be sure no person, pet or car is in its way.
• Think about who is at home, pets included, before you change a thermostat or shut off water from somewhere else.
• Keep a way to operate locks, garage doors and water valves by hand.
• The app is not a security system, alarm, leak protection service or emergency service. Do not rely on it, or on its outage and battery alerts, to keep people or property safe. In an emergency, call your local emergency number, such as 911 in the United States.

Confirmations

By default, when you lock, unlock or move a garage door from its own control in the app, the app asks for Face ID, or your device passcode, first. You can turn this off in Settings. If you do, anyone who can open the app on your device can use those controls. Closing a water valve from its control asks you to confirm first. Scenes, schedules, NFC tags, Siri, Shortcuts, the Action Button, CarPlay and Away Mode can also lock, unlock or move a garage door, and they do not all ask for Face ID.

Schedules, scenes and shortcuts

Scheduled scenes you create are saved as Apple Home automations and run on your home hub, even when the app is closed. Scenes, NFC tags, Siri, Shortcuts and the Action Button can change several devices with one action. A scene runs every step in it without asking, including unlocking a door or opening a garage door if you put that step in it. Check what a scene does before you schedule it, put it on a tag or share it.

Away Mode

Away Mode, part of Home Watch, uses your phone's location to act when you leave or come home. When you leave, it can lock your doors, close your garage door and run a leaving scene. When you come back, it can run an arriving scene. By default it asks you to confirm in a notification first. If you turn that off, it acts without asking. Location can be late, early or wrong, so Away Mode can act at the wrong time or not at all. An arriving scene runs every step in it, so if it unlocks a door, that happens when your phone says you are home. Check that your home is secure, and keep your usual ways to lock up.

CarPlay

If you use the app in CarPlay, it can run your arriving and leaving scenes, lock up, and open or close a garage door. Each of these asks you to confirm on the CarPlay screen first. They act on one home: the home you are arriving at, or else the primary home you chose in the app, and only on that home's garage doors. Only use it when it is safe and legal to do so, and keep your attention on the road.

Wall-mounted screens

Console can run full time on a mounted iPad or a docked iPhone. Anyone standing at that screen can use the controls on it. Lock controls follow your Face ID setting, but lights and scenes do not ask, and a scene runs everything in it. You decide where to mount it and what to show on it.

Guest Access passes

Guest Access is a paid tool that lets you give a guest temporary use of parts of your home for a time window you set. It shares lights and plugs through Philips Hue, so it needs a Philips Hue Bridge and a Hue account. A pass can include up to 12 Hue lights and plugs, a note for the guest, and a line that says how the guest gets in.

• The link is a key. Your guest opens the pass at a link. Anyone who has that link can see what is on it, including a door code if you put one on the pass, and can use its light buttons while the window is open. Only send it to the person it is for.
• Door codes are yours. Guest Access in this version does not set, change or remove a code on your lock. If you choose "A code you set yourself", you type the code into the pass and set the same code in your lock's own app. That code works on your lock until you remove it there, whatever the window says. The app reminds you when the visit ends, but removing the code is your job.
• What a guest can do. During the window, a guest can only turn the Hue lights and plugs you shared on or off, and set a light that dims to 25, 50 or 100 percent. Scenes cannot be shared. A guest cannot unlock a door, open a garage door or change a thermostat from the pass page.
• Hue guest control. For a guest's buttons to work while your phone is closed, you sign in to your Hue account once and our server keeps that sign-in, stored encrypted, until you turn Hue guest control off. Buttons stop working if the bridge is offline, if the sign-in expires, or if you remove Smart Home Life from your Hue account.
• Requests. If you share your request link or QR code, anyone who has it can ask you for access. Nothing is shared until you approve a request.

You are responsible for who you give access to and what they do in your home. To run a pass when your phone is closed, our server keeps the pass, including a door code if you typed one, and the Hue sign-in it uses to switch the lights and plugs you shared. What is kept, and for how long, is in the privacy policy.

Third-party services and platforms

The app works with services we do not own or control. These include:

• Apple: Apple Home, the App Store, WeatherKit, EnergyKit, Apple Music and Apple Intelligence;
• Google Home, Philips Hue, Sonos, Flo by Moen and Tesla;
• co-op utilities that use SmartHub, and EPA AirNow for air quality;
• Thread and Matter devices, and the Matter device registry;
• Cloudflare for the speed test, and the other services named in the privacy policy.

When you connect one of these, you use it under its own terms and privacy policy. Some need you to sign in with an account at that company. What the app can do with each one depends on what that company allows. Some only let the app read information and not send commands, and Apple does not let apps share Apple Home devices with guests.

A third party can change, limit or stop its service at any time, and when it does, a feature of the app that depends on it may stop working. Information that comes from a third party, such as device status, energy use, billing or weather, can be late or wrong. We are not responsible for what a third party does.

Our property

The app, the website, the name Smart Home Life, the logo, the design, the text and the code belong to Smart Home Life LLC or our licensors, and are protected by law. These terms give you no rights to them except the license above. Other names and logos, such as device and platform names, belong to their owners, and are listed on the acknowledgements page. If you send us feedback or ideas, you let us use them without owing you anything.

Disclaimers and liability

The app and the website are provided "as is" and "as available", with no promises of any kind, to the fullest extent the law allows. We do not promise that the app will always work, be free of errors or be secure, that a command will reach a device, that device status, alerts, energy figures or network results are accurate, or that third-party services will be available. Some places do not allow some of these disclaimers, so they may not all apply to you.

To the fullest extent the law allows, Smart Home Life LLC and the people who work for it are not liable for indirect, incidental, special, consequential or punitive losses, or for lost profits or lost data, that come from using or not being able to use the app. We are also not liable for injury, illness, or loss of or damage to property that comes from relying on the app, such as a door left unlocked, a garage door left open or closing on a person, pet or car, a water leak, a home left without heat or water, or harm from a guest you gave access to. Our total liability for any claim is limited to the greater of what you paid for the app's purchases through Apple in the 12 months before the claim and fifty US dollars. Nothing here limits liability that the law does not allow us to limit.

The parts of these terms that by their nature should continue after you stop using the app, such as Our property, your responsibility for guests you gave access to, Disclaimers and liability, and Governing law, will continue.

Claims caused by your use

To the extent the law allows, you agree to defend and compensate Smart Home Life LLC for claims, losses and costs, including reasonable legal fees, that come from your breaking these terms, your misuse of the app, or the access you give others, including guests you send a pass to.

Governing law

These terms are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Georgia, and you and we agree to those courts. If you are a consumer, you also keep any rights that the law of the place you live gives you and that cannot be waived. Before starting a claim, please email us so we can try to sort it out.

General

If a court finds part of these terms unenforceable, the rest still applies. These terms and the privacy policy are the whole agreement between you and us about the app. You may not transfer your rights under them; we may transfer ours if the app or Smart Home Life LLC is sold.

Changes

We may update these terms as the app changes. When we make a meaningful change, we will change the date at the top of this page. If you keep using the app after a change takes effect, you accept the new terms. If you do not agree, stop using the app.

Contact

Questions about these terms go to Smart Home Life LLC at anthonyharmond@smarthomelifellc.com.