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iOS is blocking Smart Home Life from your Apple Home. The Home Hub says so and shows an Open Settings button: tap it, or open iOS Settings, Privacy & Security, HomeKit yourself, turn on Smart Home Life, then go back to the app.

If you have no home yet, the Home Hub says that instead. Set one up in Apple's Home app first; the Toolbox, Energy and Settings tabs work without one.

Network Scanner comes with Smart Home Life Pro or the free trial. Check that your device is on your home Wi-Fi, not a guest network or cellular. Then open iOS Settings, Privacy & Security, Local Network, turn on Smart Home Life, and scan again.

Devices that only talk to their maker's cloud, such as some cameras and sensors, never show up in a network scan.

Thread Network, in the Toolbox, starts from a Thread border router on your Wi-Fi: a HomePod mini, a HomePod (2nd generation), or an Apple TV 4K (2nd generation, or 3rd generation with Ethernet). Check that Local Network is on for Smart Home Life in iOS Settings, Privacy & Security, Local Network. Then close the map and tap the refresh button (two arrows in a circle) at the top right of the Thread Network page.

Measured connections need iOS 18 or later. Devices added with an Apple Home code show their role but not their connections, because Apple does not share them. A device that reports no connections is listed as not placed.

Smart Home Life shows what each connected platform shares with it. If a device is missing, check that it appears in that platform's own app and that the platform is connected under Settings, Integrations. For Google Home, also check that the device is shared with the app (see below).

When the same device is on more than one platform, the app shows it once and keeps the Apple Home entry. It matches by model and name, and for Google Home also by room and type, so it can miss. If one still shows twice, open Settings, Integrations, Organize devices, tap the More button (three dots) next to the device and choose Hide as Duplicate. Restore brings it back. Organize devices comes with Pro or the free trial and appears once Google Home is connected.

Google shows this notice for apps using its Home APIs while they are in beta, which is why the Google Home row is marked Beta. Tap I understand and finish signing in. Google Home needs Smart Home Life Pro or the free trial.

Google only shares the devices you pick. Open Settings, Integrations, Google Home and tap Choose Devices to Share, then select them in Google's sheet. To change the selection later, tap Manage shared devices.

Samsung is ending free SmartThings access for apps like Smart Home Life on December 15, 2026. Because of that, Smart Home Life 4.0 does not offer a SmartThings connection: there is no way to sign in to SmartThings in this version, and nothing is sold for it.

If you never connected SmartThings, nothing changes for you, and you will not see SmartThings in the app.

If you connected SmartThings before version 4.0, your SmartThings devices stay in the app until December 14, 2026 at 15:00 UTC (10:00 AM Eastern); the app shows the time in your own time zone. At that point Smart Home Life removes any guest door codes it put on your SmartThings locks, deletes your SmartThings sign-in from your devices, asks our server to delete its copy, and stops showing SmartThings. No update is needed for this to happen. Our server's SmartThings connection is switched off for good on December 16, 2026.

What stops: SmartThings devices in the Home Hub, their controls, SmartThings appliance alerts and Live Activities, energy readings from SmartThings devices, and guest passes that use a SmartThings lock code. Those passes now end by December 14 even if they were set to run longer: the door code, the light buttons and the guest's link all stop then. Open Smart Home Life after that time so it can take the code off the lock and check it.

What does not change: your devices keep working in the SmartThings app, and everything else in Smart Home Life is unaffected. Guest Access now shares Philips Hue lights and plugs instead; see Guest Access below.

If your SmartThings sign-in has already ended, this version cannot renew it. A guest door code may then still be on its lock: remove it in the SmartThings app or your lock's own app. To disconnect early, open Settings, Integrations, SmartThings; if a guest code is on a lock, the app takes it off first. What our server holds for SmartThings, and when it is deleted, is in the privacy policy.

Philips Hue needs Smart Home Life Pro or the free trial. For the Hue Bridge, open Settings, Integrations, Philips Hue and check the bridge's IP address. It often fills in by itself; if not, find it in the Hue app's settings or your Wi-Fi router's device list. Tap Connect Bridge, then press the round link button on top of the bridge within 30 seconds.

For a Sync Box, connect the bridge first, then open the Sync Box row on the Philips Hue page. Type the box's IP address, from the Hue Sync app's settings or your router's device list, tap Connect Sync Box, then press and hold the button on the Sync Box until its light blinks green.

Tesla vehicles and the Wall Connector need Smart Home Life Pro or the free trial. Open Settings, Integrations, tap Connect Tesla and sign in on Tesla's page. If the app says it couldn't connect or load your Tesla, try again on a good connection. Your Tesla connection stays on the device you set it up on, so connect it again on each device.

For a Wall Connector, open Settings, Integrations, Wall Connector. If the search says No charger found on this Wi-Fi, put your phone on the same Wi-Fi network as the charger, not a guest network or a separate network for smart devices, and allow Local Network access. Or type the charger's IP address from your router's device list.

Utility usage needs Smart Home Life Pro or the free trial, and works with utilities that use SmartHub. In the Energy tab, tap Connect your utility, find your provider, and sign in with the email and password you use on your utility's SmartHub site. If your provider isn't in the list, tap My provider isn't listed and type just the first part of its SmartHub address, the part before .smarthub.coop (for example, cobbemc).

"Connected, but no usage data came back yet" is normal for a new connection. Try again in a moment.

Ask Your Home runs on Apple Intelligence, so it needs a device that supports Apple Intelligence, such as an iPhone 15 Pro or newer, on iOS 26 or iPadOS 26 with Apple Intelligence turned on in iOS Settings. While Apple Intelligence is still downloading, the app hides it; leave the device on Wi-Fi and power for a while, then open the app again.

If your device qualifies and it is still missing, open the Settings tab in Smart Home Life, find the Apple Intelligence section, and check that both its main switch and Ask Your Home are on.

Start with iOS Settings, Notifications, Smart Home Life, and allow notifications. When they are off, the app's Notifications screen says Notifications are turned off; tap it to open iOS Settings.

Then open Settings, Notifications in the app and turn on the alerts you want. Most alerts are part of Home Watch, and energy alerts are part of Energy Insights; both come with Smart Home Life Pro, and they show a lock until you buy Pro or start the free trial. The leaving-home check (Departure check in Settings, Notifications) and Away Mode also need your home location set and location access set to Always. iOS decides how often the app may check in the background, so an alert can arrive some minutes after the event.

For Live Activities, open Settings, Live Activities, and make sure Live Activities are allowed for Smart Home Life in iOS Settings. The charging row appears once Tesla is connected.

Smart Home Life asks for Face ID, Touch ID or your passcode before a lock or garage door control in the app acts, and before it revokes or deletes a guest pass or turns off Hue guest control. Scenes, schedules, NFC tags, Siri, Shortcuts, the Action Button, CarPlay and Away Mode do not always ask, as the terms explain.

To skip the prompt for locks and garage doors, turn off Require Face ID for locks in the Settings tab. Pair Vault always asks before it reveals or exports a pairing code, and that switch does not change it.

A guest's buttons work only inside the pass's start and end times, and only while Hue guest control is on. Open Guest Access in the Toolbox or in Settings and look for the line Hue guest control is on. If it says it stopped, tap Reconnect and sign in to your Hue account again; your Hue sign-in may have expired, or Smart Home Life may have been removed from your Hue account at account.meethue.com/apps.

Guest control works with one Hue Bridge per home, and it needs the bridge to be online and linked to your Hue account, because the guest's taps travel through Philips Hue's servers. Turning guest control on needs Smart Home Life Pro; turning it off never does. A pass shares up to 12 lights and plugs: a guest can switch each one on or off, and set a light that dims to 25, 50 or 100 percent.

A guest pass does not unlock a door, and a pass you make does not set or remove a code on your lock. When you make a pass you choose what it tells your guest: a code you set yourself, an Apple Home guest invite, I'll let you in, or nothing about the door. If your home has a Level lock, a Level app invite is offered too.

For a code you set yourself, type the same 4 to 8 digit code into your lock's own app; the pass shows it to your guest during the window. When the visit ends, remove the code in your lock's app. The app reminds you.

"Link not valid" means our server has no pass for that link: it was deleted, it never reached our server, or it ended more than 90 days ago. A pass that has ended or been revoked still opens and says so. Either way, ask the host for a new pass.

If you are the host, open Guest Access while you are online. The app saves each pass to our server then, and retries any that did not save.

Prices and purchases come from the App Store. If an unlock button won't respond, check that you are online and signed in to the App Store, then close Smart Home Life fully and open it again.

"Your purchase is pending approval" means Ask to Buy or a payment check is waiting. Once it is approved the feature unlocks; if it does not, use Restore Purchases below.

Open Settings, My Purchases and tap Restore Purchases, signed in to the App Store with the Apple Account you bought with. The Pro card in the Toolbox has a restore button too. Earlier purchases restore as well, and they give you Pro.

Refunds are handled by Apple; the FAQ explains how to ask.

The 14-day free trial is a free item in the App Store named 14-day Trial. It starts when you choose to start it and never charges you. When it ends, the paid tools lock until you buy Smart Home Life Pro, a one-time purchase with no subscription, and the free tools keep working.

There is one trial per Apple Account, so deleting and reinstalling the app does not start a new one. The FAQ lists what each paid tool includes.

Your Philips Hue, Hue Sync Box, Flo by Moen and utility connections, plus your settings, reach your other devices through iCloud Keychain. Sign in to the same Apple Account on both and turn on iCloud Keychain in iOS Settings, under your name, iCloud. In the app, Settings, iCloud Sync lists what syncs.

Google Home, Sonos, your Tesla and the Tesla Wall Connector stay on each device, so connect them again there, and use Restore Purchases for what you bought.

There is no single button that erases everything. In the app you can delete a guest pass, which also removes it from our server while you are online; turn off Hue guest control under Settings, Integrations, Philips Hue, which deletes our server's copy of your Hue sign-in (to fully revoke access, also remove Smart Home Life at account.meethue.com/apps); disconnect a service from its row under Settings, Integrations (for your utility, use Disconnect in the Energy tab's More menu), which removes it from this device and your iCloud Keychain; and remove saved Pair Vault codes. Disconnecting Tesla also removes its token from our server.

To stop sending device reports from now on, turn off Share device fingerprints under Settings, Data and backup; this does not delete reports already sent. Product photo lookups still happen: they send each device's make and model only, our server does not keep which devices you looked up, and there is no switch for those. For anything else on our server, such as your email address, email us.

Deleting the app does not remove your connections or settings, which stay in your Keychain and, if synced, your iCloud Keychain. If you turned on iCloud Sync for Pair Vault, your codes stay there too, so delete them in the app first. Deleting the app also leaves your Tesla token, your guest passes and any Hue guest control sign-in on our server, so disconnect or turn off each one first, or email us. If you connected SmartThings before version 4.0, see SmartThings is ending. The privacy policy has the details.

• A bug: Settings, Report a bug opens an email. If Mail is set up on your device, a diagnostics file is attached.
• A device the app doesn't recognize: Settings, Missing a device?
• A missing platform: Toolbox, Home Watch, Missing a platform? A missing internet provider (US only): Toolbox, Home Watch, Missing a provider? Both need Smart Home Life Pro or the free trial; otherwise email us.
• A feature idea: Settings, Suggest an idea.

The privacy policy lists what a bug report contains.